FAQs
How do I know which service is right for me?
Not sure where to start? A good rule of thumb is: if your home hasn't been professionally cleaned in a while, start with a Deep Clean. From there, a Standard Clean on a regular schedule will keep everything consistently fresh. If you're moving in or out, our Move-In / Move-Out Clean is the way to go. Still unsure? Just contact us and we'll help you figure out the best option for your home.
Do you clean apartments and condos as well as houses?
Do you clean apartments and condos as well as houses?
Yes. We clean all types of residential spaces including houses, apartments, condos, and townhomes across North Texas.
Do I need to be home while you clean?
Not at all. Many of our clients are at work or running errands while we clean. You can leave a key, a lockbox code, or make arrangements that work best for you. Your home and belongings are always treated with the highest level of care and respect.
Do you bring your own cleaning supplies and equipment?
Yes, we arrive fully equipped with all the supplies and tools we need to get the job done. If you have a specific product you prefer us to use, for allergies, sensitivities, or personal preference, just let us know and we'll be happy to accommodate.
Do you offer eco-friendly or pet-safe cleaning products?
We understand that many families have little ones and furry friends at home. If you'd like us to use eco-friendly or pet-safe products, just mention it when you book and we'll make sure to bring the right supplies.
How long will the cleaning take?
Every home is different, but here's a general estimate. One Time Clean 1 to 2 hours. Standard Clean 2 to 3 hours. Deep Clean 3 to 5 hours. Move-In / Move-Out Clean 4 to 6 hours. Larger homes or homes that require extra attention may take longer. We'll always give you an honest estimate upfront.
How is pricing determined?
Our pricing is based on the size of your home, the type of service you choose, and any specific needs or add-ons you request. Because every home is unique, we provide free personalized quotes rather than one-size-fits-all pricing. Contact us today to get yours.
What payment methods do you accept?
We accept multiple payment methods for your convenience including Venmo, Zelle, and cash. Payment is due at the time of service.
Who will be cleaning my home?
Your home will be cleaned by a trusted member of the Sweet Magnolia Cleaning team. We are a small, locally owned business and take great pride in the professionalism and reliability of everyone who represents our brand.
What if something is damaged during the cleaning?
While we take every precaution to handle your belongings with care, in the rare event that something is damaged, please contact us within 24 hours and we will work with you to make it right. Being insured means we have you covered.
What is your cancellation and rescheduling policy?
We ask for at least 24 hours' notice to cancel or reschedule.
What if I'm not happy with the cleaning?
Your satisfaction matters to us. If something isn't right, let us know within 24 hours and we'll come back and make it right at no additional cost.
Do you offer recurring cleaning plans?
Yes, we offer weekly, biweekly, and monthly recurring plans.